Last updated: 25 May 2026
1. Who We Are
Voxlartex Ltd is a company registered in England and Wales. We provide on-site IT support, laptop repairs, desktop support, data cabling and data centre smart hands services across London and within the M25.
Contact: info@voxlartex.co.uk | 02034 111 055 | Contact page
2. What Data We Collect
We may collect: your name, email address, phone number and company name; details of your IT enquiry; website usage data via Google Analytics (only with your consent); and communications between you and our team.
3. How We Collect Data
Data is collected via contact forms on this website, direct phone calls and emails, and Google Analytics cookies (only if you click “Accept Cookies”).
4. How We Use Your Data
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Respond to your enquiry or book an engineer | Contract / Legitimate interests |
| Provide and manage IT support services | Contract |
| Send service updates or invoices | Contract |
| Analyse website traffic to improve the site | Consent (Analytics cookie) |
| Comply with legal obligations | Legal obligation |
5. Cookies
This website uses analytics cookies via Google Analytics (GA4), set only after you click “Accept Cookies”. If you click “Decline”, no cookies are set and your browsing is not tracked. You can withdraw consent at any time by clearing your browser’s cookies or local storage.
Google Analytics data may be processed on servers outside the UK. See Google’s Privacy Policy for details.
6. Data Sharing
We do not sell your personal data. We may share it with: Google LLC (analytics, consent-only); Cloudflare Inc (Turnstile form security); our engineers (to fulfil your service request); and legal authorities where required by law.
7. Data Retention
Enquiry and customer records are kept for up to 6 years in line with UK statutory requirements. Google Analytics data is retained for 14 months.
8. Your Rights
Under UK GDPR you have the right to access, correct, erase, or restrict your data; to data portability; and to withdraw consent at any time. Email info@voxlartex.co.uk to exercise any right. We will respond within one month.
9. Complaints
You can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
10. Changes to This Policy
We may update this policy periodically. The “Last updated” date above will reflect any changes.